Office Administrator / Service Administrator

Job Title: Receptionist / Workshop Coordinator Location: Milton Keynes Full-time An experienced Receptionist / Workshop Coordinator to become the face of our busy MOT and vehicle repair centre. This is much more than a reception role. You’ll be responsible for keeping the workshop running smoothly, managing customer bookings, coordinating technicians, and making sure every customer receives excellent service from the moment they book until they collect their vehicle. What you’ll be doing * Managing the MOT diary and maximising workshop capacity. * Booking customer appointments and explaining the booking process clearly. * Coordinating the daily flow of vehicles through the MOT bays and workshop. * Keeping customers updated on vehicle progress and managing expectations. * Preparing estimates and quotations for repair work. * Ordering parts and coordinating repairs with technicians. * Raising invoices and maintaining accurate workshop records. * Managing telephone enquiries and customer bookings. * Ensuring the reception area is always clean, welcoming and professional. * Delivering excellent customer service at every stage. Essential requirements * A minimum of two years’ experience working in a vehicle workshop, MOT station or garage reception environment. * A good understanding of MOT bookings, workshop scheduling and customer communication. * Excellent organisational and time management skills. * Strong customer service and communication skills. * Good IT skills and confidence using workshop management software. * Excellent attention to detail. * The ability to prioritise work, think ahead and remain calm under pressure. About us An independent business with a friendly, supportive team and ambitious plans for growth. We’re expanding beyond MOT testing into servicing, repairs and vehicle maintenance, and this role will become central to the day-to-day running of the workshop. We’re looking for someone who wants to become an important part of a growing business and who takes pride in delivering excellent customer service while keeping a busy workshop running efficiently