Service Manager (MHE)

TF13– Service Manager (MHE)

Location: Northampton

Salary: £34,000 - £38,000 per annum

Overview:

First Military Recruitment are currently seeking Service Manager on behalf of one of our clients.

The successful applicant will have excellent communication skills at all levels and Management experience in the service industry.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

Identify training requirements/Recommendations
Inspection & accuracy of Job Sheet
Support Coordinators – Monitor diaries/workload
Responsible for 24hr callout facility
Oversee Engineers activity
To ensure LTR/STR fleet are maintained within budget for both labour and parts
Liaise with Parts Department to ensure that parts are obtained within acceptable timescales and that parts authorisation procedure is adhered to.
Ensure that Job Sheets are completed to company standards and that times/information is accurate
Ensure that Timesheet & Job-sheet Audit Procedure is strictly adhered to
Ensure that all Daily, Weekly & Monthly reports are completed on a timely basis

Skills and Qualifications:

Management of skilled mobile resources
Management of multi-tasked teams
Colleague leadership and development
Promotes a strong customer culture by setting customer orientated performance objectives.
Ability to see things from a customer perspective and to identify, meet and exceed customer expectations, whether internal or external
Identifies customer needs beyond those expressly stated