Regional Estates Manager - Occupier Services

Company DescriptionColliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.The UK business is headquartered in London, with over 1300 specialists throughout 16 offices across the UK and Ireland.Job DescriptionLocation: Birmingham/Leeds/LondonDepartment: Occupier Services, EMEAGrade: Senior SurveyorThe role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property portfolio comprising multiple offices, retail units, industrial units and/or other specialist interests. The purpose of this role is to provide an efficient and effective property management service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.The core responsibilities of the role will include but is not limited to:General estate management duties for a defined national or regional portfolioOnboarding of new propertiesManagement of landlord enquiries and interpretation/observation of obligations under the leaseRegular liaison with landlords and tenants and enforcement of their responsibilitiesManaging major landlord relationshipsManaging applications for landlord’s consentInterpretation of lease obligations and enforcing landlord repair covenantsSupporting the annual budgeting exerciseSupporting the contract reporting cycleCo-ordinating and resolving third party / neighbour requirements and disputesCo-ordinating and managing the sublet estateAudit and (where appropriate) challenge of service charges and insurance premiumsManaging/supporting projectsApproval of funding requests and charge raising reportsArrears recovery when contested/escalatedTransaction management and oversight of professional/advisory instructionsPlanning, undertaking and reporting on inspectionsEnsuring that property files are up to dateEnsuring that there is the appropriate level of data, supervision and regular reporting on the client property databaseManaging specialist service partner provisions across a portfolio of propertiesReview and quality assure reporting and recommendations from specialist subject matter expertCarry out routine Lease Advisory and Agency work, including licence applications and renewalMonitoring and updating any client helpdesk Co-ordination, reporting and attendance at client/contract meetingsPerformance management of contractors and service providersContribute to the planning, development and monitoring of premisesCollation of data and reporting on H&S and Environmental performanceInvestigating, reporting, and managing insurance claimsInvoice processing To be aware of and comply with company policy and statutory requirementsThe candidate will be expected to work in a flexible way and as part of a teamCollaboration with the Estates AdministratorClient relationship managementKnowledge Expertise & Professional DevelopmentYou are recognised for your expertise and receive regular positive feedback from your client(s). You are the ‘go to’ person in your area for questions from your peer group.Commercial acumen & enterpriseYou proactively share client intel and opportunities with your colleagues to generate leads. You actively look for best practice ways of workingInnovative thinking & AgilityYou are not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or valueCommunication & Managing ExpectationsYou should have excellent organisation and communication skills, both oral and written.You actively listen to your clients, stakeholders and colleagues requirements and priorities and incorporate them into your planning and delivery​​​​SkillsEssential Skills Intermediate knowledge of Microsoft Office productsHigh Quality WorkYou continuously look to improve the quality of your work and ensure quality control. You find solutions to problems and pre-empt issuesProductivity & EfficiencyYou are able to work under pressure and to tight deadlinesYou challenge where you see tasks could be delivered more efficientlyYou can adapt and manage your service to meet changing client requirements, always delivering high levels of client satisfaction.CollaborationYou should be a team player and able to work collaboratively as well as work on your own initiativeYou promote  information sharing and new working relationships to improve collaboration and/or generate new businessMindsetContributing to Colliers SuccessYou go the extra mile for clients and colleagues and assume extra work/tasks to support the team and businessPersonal DevelopmentYou actively request, take on board and action any feedback to promote your personal development. You seek out and attend relevant training coursesProfessional Conduct & IntegrityYou are aware and can identify when behaviours and actions should be challenged.Diversity & InclusionYou always consider the diversity and inclusion agenda in everything that you doCommunityYou look at how you can benefit your community, whether internally within Colliers, your extended industry networks, and/or charityAdditional InformationPlease tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.Colliers is proud to be an equal opportunities employer. We do not discriminate based on age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.SummaryType: Full-timeFunction: OtherExperience level: Mid-Senior LevelIndustry: Real Estate