Customer Service Executive

We are recruiting a Customer Service Executive for an established and fast-growing manufacturer. As a Customer Service Executive, you will play a key role in delivering outstanding service to customers. You will develop a strong understanding of customer needs, process orders efficiently and accurately, and provide proactive solutions to any issues that arise. This role requires a high level of professionalism, attention to detail, and a genuine commitment to exceeding customer expectations. Key Responsibilities Customer Service & Order Management . Build and maintain strong customer relationships . Process orders with speed and accuracy . Recommend alternative products when items are out of stock . Promote new products and initiatives . Maximise order fulfilment by liaising with Supply Chain and Warehouse teams . Provide clear and confident product information over the phone Customer Experience . Deliver exceptional service, consistently going above and beyond . Develop a detailed understanding of individual customer requirements . Demonstrate empathy and offer practical, achievable solutions . Communicate clearly and effectively, both verbally and in writing . Handle complaints professionally, aiming for positive resolution The ideal candidate will be friendly and professional with good attention to detail and a high level of accuracy. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection