Givenchy Account Manager

PositionPOSITION: Account Manager LOCATION: John Lewis, Oxford StreetFull Time 37.5hrs per weekSince its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957, was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance “L’interdit” was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.MISSIONAs an Account Manager for Parfums Givenchy, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Givenchy at all times.Job ResponsabilitiesMAIN RESPONSIBILITIESSALESTo set targets for all Team Members in line with Company expectationsTo pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customersTo lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targetsTo pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)KPI: To achieve sales targetsSERVICETo educate and train Team Members on the use and history of Parfums Givenchy productsTo be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objectionsDemonstrate products on clients by means of flash make-overs and confidently explain the benefits of each productsTo initiate contact with customers and welcome them both on counter and through traffic stoppingKPI: To achieve target for Mystery Shopping MANAGEMENTTo proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidanceTo manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levelsTo proactively grow your business through events, appointments and return bookingsTo ensure all operational and administrative tasks are complete and to the best of your abilityGENERALTo participate in merchandise management and ensure that it is in line with Corporate guidelinesTo adhere to all Company procedures and policies, as outlined in the employee handbookTo build relationships with store management and adhere to all store policies and proceduresTo carry out any additional duties as directed by the management teamProfilePERSON SPECIFICATIONIn order to be successful in this role, you will be:An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new salesOrganised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needsTenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.Additional InformationPOSITION WITHIN THE TEAMReports to:  Area Manager / Beauty Department ManagerCONTACTS AND RELATIONSHIPSInternal:                                                           External:Counter team                                                  Parfums Givenchy clientsArea Managers                                               Department store colleaguesRetail Managers                                              Department store ManagersRMAs                                                              Department store HR DepartmentsContractPermanent JobExperienceMinimum 3 yearsTypeFull TimeFunctionRetail