Regional Support Manager

Regional Support Manager

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Salary : Competitive (dependent on experience)
Location : covering Northampton , Luton , Bedford towards Cambridge - significant travel required
Reporting to : Operations Director
About the Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.
You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.
This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings

Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews

Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement

Support and participate in safeguarding and whistleblowing investigations, attending meetings as required

Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences

Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage

Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions

Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations

Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports

Provide hands-on operational and clinical support during periods of challenge, change or instability

Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services

Act as an emergency point of contact when Home Managers are on leave

Support the induction and development of new Home Managers

Attend CQC inspections, resident, relative and staff meetings as required

Participate in weekly Home Management support calls and regional operational forums

About You
Excellent at building rapport and maintaining strong, trusting relationships

Calm, pragmatic, supportive and non-controlling in your approach

Highly organised, proactive and outcomes-focused, with a hands-on mindset

Confident interpreting compliance and performance reports and turning insight into action

Comfortable working independently while being a strong team player

Willing to travel extensively across the region and respond to emergency situations

Open to feedback, learning and professional development

Confident using IT systems and adopting new technologies

Essential Experience
Strong understanding of CQC expectations and what good-rated care homes look like in practice

Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)

Experience working within large care home environments

Proven stability and longevity in previous roles

Experience managing safeguarding investigations and attending multi-disciplinary meetings

Experience conducting HR investigations and hearings

Working Pattern & Package
Typically 34 days per week on-site in homes, with 12 days working from home and occasional office days

Competitive salary dependent on experience

Fully expensed company vehicle

High level of autonomy and influence

Strong opportunities for career development and progression

About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents wellbeing at their hearts. xwzovoh
Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.