IT & Networking Apprentice

Are you looking for a career where every day is different, you get to solve problems, help people, and learn valuable skills that can take you anywhere? Our client, a IT Support company based in North Yorkshire, is looking for an enthusiastic IT & Networking Apprentice to join their growing team. The role is perfect for someone who is curious, enjoys learning new things, and wants to build a future-proof career, even if they don't consider themselves a "tech expert" yet. You don't need to be the person who builds computers or spends all day gaming. What's more important is having a positive attitude, a willingness to learn, and a desire to help others. About the Role As an IT & Networking Apprentice, you'll work alongside experienced engineers who support businesses with their day-to-day technology needs. You'll learn how modern organisations use technology to communicate, collaborate, and operate effectively. You'll gain hands-on experience supporting users, setting up devices, maintaining networks, and troubleshooting technical issues while working towards a recognised qualification. No two days are the same. One day you might be helping a customer get back online, and the next you could be assisting with the setup of new equipment for an entire office. What You'll Be Doing * Providing friendly support to customers via phone, email, and remote support tools. * Helping users with common IT issues and queries. * Setting up laptops, desktops, monitors, and mobile devices. * Assisting with network installations and connectivity checks. * Learning how business Wi-Fi, internet connections, and network equipment operate. * Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel. * Logging customer issues through the helpdesk system. * Working alongside senior engineers on customer projects. * Maintaining accurate records and documentation. * Learning industry-standard technologies and best practices. What We're Looking For You do not need extensive technical experience for this role. We're looking for someone who: * Enjoys helping people and solving problems. * Has a positive attitude and a willingness to learn. * Is reliable, organised, and professional. * Has good communication skills. * Enjoys working as part of a team. * Can follow instructions and take initiative when required. * Is interested in developing long-term career skills