Personal Injury Claims Handler

Spotlightjobs are recruiting for a Technical Personal Injury Claims handler to join an existing team at a time of my client's exciting growth journey In this role, youll take ownership of a portfolio of complex and high-value Personal Injury claims, including multi-track and litigated matters, managed within a Delegated Authority Agreement and reinsurance treaty requirements. Youll also act as a technical expert within the department, supporting and guiding colleagues to strengthen capability across the wider claims function.

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What Youll Be Responsible For
Managing a caseload of complex and high value PI claims with a proactive, organised approach and strong diary discipline
Handling claims confidently within your delegated authority and escalating where appropriate.
Ensuring accurate reserving in line with best practice and reviewing cases regularly to identify changes or concerns.
Reducing claims spend and leakage through effective investigation, negotiation and early settlement strategies.
Using sound judgement to drive claims to resolution at the earliest opportunity.
Understanding how technical claims performance contributes to wider business objectives and supporting continuous improvement.
Recognising when to instruct external experts such as solicitors, barristers, medical professionals, adjusters, investigators and rehabilitation providers.
Providing training, mentoring and technical guidance to less experienced handlers.
Supporting internal audits and contributing to ad-hoc tasks as required.
Essentials
Strong experience handling Personal Injury claims, including complex or litigated matters
Confidence using your own initiative to explore all avenues and deliver the best commercial outcome.
A self-motivated, organised individual who thrives with autonomy and manages workload effectively.
A collaborative team player with excellent communication skills.
Solid understanding of case law, statute, CPR and Pre-Action Protocols.
Benefits
Up to 35 days holiday including bank holidays, with options to buy or sell leave
24/7 mental health support and free counselling
Career development through leadership programmes, learning pathways and internal events
Flexible benefits, including early access to salary
Hybrid working options
Regular recognition awards, social events and more
Our Commitment to You
Were proud to be recognised by organisations that champion wellbeing, inclusion and development, including:
Mindful Employer
Disability Confident Level 1 & 2
Menopause Friendly accreditation
Armed Forces Covenant signatory
Great Places to Work 2024/25
Best Place to Work for Development
Best Place to Work for Women
Before You Apply
Employment checks will be completed prior to starting, including a standard criminal record check and insolvency register check.
Applicants must have at least one year remaining on a Graduate or Post-Study Work visa. xwzovoh No sponsorship is available
If you require adjustments during the recruitment process or once employed, my client will work with you to ensure you can perform at your best.
For more information please contact Allison Coe
Benefits:
Casual dress
Company pension
Cycle to work scheme
Life insurance
Private medical insurance
Sick pay
Work from home
Work Location: Hybrid remote in Liverpool L1 4LN