Personal Injury Claims Handler

Spotlightjobs are recruiting for a Technical Personal Injury Claims handler to join an existing team at a time of my client's exciting growth journey — In this role, you'll take ownership of a portfolio of complex and high-value Personal Injury claims, including multi-track and litigated matters, managed within a Delegated Authority Agreement and reinsurance treaty requirements. You'll also act as a technical expert within the department, supporting and guiding colleagues to strengthen capability across the wider claims function.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

What You'll Be Responsible For

• Managing a caseload of complex and high value PI claims with a proactive, organised approach and strong diary discipline
• Handling claims confidently within your delegated authority and escalating where appropriate.
• Ensuring accurate reserving in line with best practice and reviewing cases regularly to identify changes or concerns.
• Reducing claims spend and leakage through effective investigation, negotiation and early settlement strategies.
• Using sound judgement to drive claims to resolution at the earliest opportunity.
• Understanding how technical claims performance contributes to wider business objectives and supporting continuous improvement.
• Recognising when to instruct external experts such as solicitors, barristers, medical professionals, adjusters, investigators and rehabilitation providers.
• Providing training, mentoring and technical guidance to less experienced handlers.
• Supporting internal audits and contributing to ad-hoc tasks as required.

Essentials

• Strong experience handling Personal Injury claims, including complex or litigated matters
• Confidence using your own initiative to explore all avenues and deliver the best commercial outcome.
• A self-motivated, organised individual who thrives with autonomy and manages workload effectively.
• A collaborative team player with excellent communication skills.
• Solid understanding of case law, statute, CPR and Pre-Action Protocols.

Benefits

• Up to 35 days' holiday including bank holidays, with options to buy or sell leave
• 24/7 mental health support and free counselling
• Career development through leadership programmes, learning pathways and internal events
• Flexible benefits, including early access to salary
• Hybrid working options
• Regular recognition awards, social events and more

Our Commitment to You

We're proud to be recognised by organisations that champion wellbeing, inclusion and development, including:

• Mindful Employer
• Disability Confident Level 1 & 2
• Menopause Friendly accreditation
• Armed Forces Covenant signatory
• Great Places to Work 2024/25
• Best Place to Work for Development
• Best Place to Work for Women

Before You Apply

• Employment checks will be completed prior to starting, including a standard criminal record check and insolvency register check.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa. xwzovoh No sponsorship is available
• If you require adjustments during the recruitment process or once employed, my client will work with you to ensure you can perform at your best.

For more information please contact Allison Coe

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Liverpool L1 4LN