Service Admin Officer

Administrative/Member Services Officer LOCATION: Teachers Credit Union Limited, Belfast HOURS:22 hours per week (Monday - Thursday 10am - 2pm and Friday 10am - 4pm) PAY:£13.45 per hour (Real Living Wage) CONTRACT: Permanent (subject to six-month probationary period) REPORTING TO:Credit Union Manager About the Role Teachers Credit Union Limited is a member-owned financial co-operative serving those employed within the Education & Training Sector in Northern Ireland. We are dedicated to promoting financial wellbeing, encouraging regular saving, and providing affordable and ethical loans to our members. Teachers Credit Union is inviting applications for a Part Time Administrative/Member Services Officer. The successful applicant will be responsible for carrying out a wide range of operational and administrative activities that contribute to the effective running of the credit union, whilst providing an excellent service to members and potential members. This role would suit someone with some financial services experience who is keen to learn, has a flexible mindset regarding their work and would like to work within a small but dedicated team. Main Duties: To deal with credit union members concerning lodgements, withdrawals, loan applications To handle incoming calls, emails and general queries Opening new member accounts, including collating and filing all relevant documentation Process, assess and authorise loans to members (subject to credit union lending policy) Maintaining an efficient and well-organised filing system Maintain credit union databases to ensure accuracy of information Back-office administration and other duties as required Essential Criteria: Minimum of 5 GCSEs, achieving grades C or above, including English andMath Minimum of 2 years experience (within the last 5 years) working within the financial services sector OR in an office environment with customer service experience Possess excellent communication and interpersonal skills Be well organised, efficient and work well as part of a team Strong IT skills including a good working knowledge of Microsoft Office Desirable Criteria: Credit Union or retail banking experience Willing to progress and undertake training for additional qualifications We Offer: 20 days annual leave plus statutory holidays (pro rata) increasing with length of service. Annual pay increases, in line with Real Living Wage Final Salary Pension Scheme with generous employer contributions Critical Illness Insurance Learning and development opportunities Free onsite parking How To Apply Please visit our website for further information and details on how to apply.