Customer Service Executive (Logistics)

09.00 – 17.00 My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same. Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career. Responsibilities * Taking in bound calls from key account with enquiries, orders and queries * Working to customer KPI’s on performance and resolutions * Logging details onto inhouse TMS system and producing performance reports * Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues * Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution * Communicating with clients internal/external via the telephone ,email and face to face * Building relationships * Providing solutions Skills required Experience of working within a logistics environment an advantage Strong communication skills Previous key account/customer service experience Resilience Able to deal with complaints Solution driven Strong IT skills Benefits include * 22 days holiday + bank holidays * Life Assurance * Employee Assistance Programme * Lifestyle benefits/discounts * Pension scheme * Excellent working environment * Genuine career progression opportunities