Service Delivery Manager

Service Delivery ManagerLocation: Leeds, West YorkshireSalary: Competitive + BenefitsWorking Pattern: Hybrid - £45-55KThe OpportunityA growing and ambitious technology services business is looking to appoint a Service Delivery Manager to help lead and develop its service operations function.This is a highly visible role, responsible for overseeing both Service Desk and Professional Services teams, ensuring customers receive an exceptional service while driving operational improvements across the business.You'll work closely with senior leadership to improve service delivery processes, develop high-performing teams, strengthen customer relationships, and support the continued growth of the organisation.This is an excellent opportunity for someone who enjoys balancing people leadership, customer engagement, service performance, and operational improvement.What You'll Be DoingLeading and developing Service Desk and Professional Services teamsDriving service performance, customer satisfaction, and operational excellenceActing as a senior escalation point for key customer issuesBuilding strong relationships with customers and internal stakeholdersMonitoring and improving service KPIs, SLAs, and reportingSupporting resource planning, utilisation, and service efficiencyIdentifying opportunities for process improvement and automationWorking closely with leadership to help shape the future service delivery functionSupporting continuous improvement initiatives across systems, workflows, and customer experienceWhat We're Looking ForPrevious experience in a Service Delivery Manager, Service Manager, or Operational Management roleStrong leadership and team development skillsExperience within an MSP, IT Services, Technology, or Managed Services environmentStrong understanding of Service Desk operations and service management principlesExcellent stakeholder and customer relationship management skillsCommercial awareness and ability to balance customer outcomes with business objectivesA proactive approach to problem solving and continuous improvementWhy Join?Growing business with ambitious plansOpportunity to influence and improve service delivery operationsHigh visibility across the organisationSupportive leadership teamHybrid working environmentGenuine opportunity for progression as the business continues to scaleService Delivery ManagerLocation: Leeds, West YorkshireSalary: Competitive + BenefitsWorking Pattern: Hybrid - £45-55K