Temporary Customer Service Executive

Temporary Customer Service Executive Location: Hook Pay Rate: £12.71ph In this role you will be responsible for managing incoming customer enquiries with a strong focus on order retention, cancellation retention, and return retention. You will be guiding customers through their finance application, responding to all pre‑delivery enquiries and offering clear, reassuring information. Main Duties Answer customer messages and calls (text, email, phone) Help customers with their orders and fix problems quickly Guide customers through things like finance applications Answer questions before their vehicle is delivered Explain things clearly so customers feel confident and don’t get confused Be friendly and helpful so customers have a good experience Help with part-exchange questions (trading in old cars) Deal with finance questions or changes Check vehicle history and details Help sort out finance agreements if they need to be cancelled or changed Explain extra products/services that might help them Use different computer systems to manage customer info and applications Check documents carefully and make sure everything is correct