Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run. As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works. Key Responsibilities Arrange and follow up retrofit survey appointments, including no-access properties Build positive relationships with residents and local communities Communicate planned works clearly and effectively Manage customer enquiries, concerns, and complaints professionally Coordinate property access to support project delivery Resolve access issues and escalate concerns when required Maintain accurate records of resident interactions Support community engagement activities across the programmeWhat We're Looking For Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role Strong communication, negotiation, and problem-solving skills Experience managing sensitive situations and difficult conversations Good IT skills, including Microsoft Office Ability to work independently and manage a busy workload Full UK Driving Licence Available to start immediatelyWhat's on Offer 12-week temporary contract Immediate start available Monday to Friday, 8:00am – 4:30pm Opportunity to work on a high-profile retrofit programme Supportive team environment Meaningful role making a positive impact in local communitiesLocation Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements. If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at (url removed)