Lettings Officer

Job Description

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Your new companyA well-established and values-driven housing organisation is seeking a Part-Time Lettings Officer to join their Housing Operations team. Known for delivering high-quality services to customers and communities, the organisation is committed to minimising void loss and creating sustainable tenancies through excellent service delivery.Your new roleAs a Lettings Officer, you will play a key role in managing the end-to-end lettings process for empty homes, ensuring properties are re-let quickly and efficiently.Key responsibilities will include:

• Managing the full lettings cycle from notice through to tenancy sign-up, ensuring minimal void periods.
• Advertising available properties across internal and external platforms and meeting strict deadlines.
• Shortlisting applicants and verifying eligibility in line with allocations policies and housing legislation.
• Conducting pre-tenancy assessments via phone or face-to-face interviews.
• Liaising with internal teams such as Asset Management and Income to deliver a seamless service.
• Coordinating property viewings and tenancy sign-ups promptly.
• Maintaining accurate records across housing systems and supporting regulatory reporting.
• Working with support services to ensure customers' needs are met for sustainable tenancies.
• Providing a high standard of customer service and resolving queries or issues effectively

What you'll need to succeedTo be successful in this role, you will bring:

• Experience within a housing, lettings, or customer-focused environment
• An understanding of lettings processes, housing law, or allocations (desirable) [Lettings o...le Profile | PDF]
• Strong interpersonal and communication skills, with the ability to engage a wide range of stakeholders
• A customer-first approach, including experience supporting individuals with varying or complex needs
• Excellent organisational skills and the ability to prioritise workloads under pressure
• Strong IT skills with experience maintaining accurate system records
• A proactive and solution-focused mindset, with a commitment to continuous improvement

What you'll get in return

• Competitive hourly rate of up to £24 per hour
• Opportunity to work within a supportive and collaborative team environment
• The chance to make a meaningful impact on communities by helping customers secure quality housing
• Exposure to a respected housing organisation with opportunities to broaden your sector experience

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xwzovoh

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