Customer Service Advisor

The Role We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. You’ll organise vehicle bookings, keep customers informed, and make sure repairs and servicing run smoothly from start to finish. This role suits someone who enjoys customer interaction but understands how a busy workshop operates. What You’ll Be Doing * Welcoming customers and discussing vehicle issues * Booking vehicles into the workshop system * Preparing service and repair estimates * Communicating with technicians about work required * Updating customers on progress and costs * Ordering parts when needed * Managing invoices, payments, and paperwork * Supporting warranty claims and service plans * Maintaining accurate customer records * Delivering excellent customer service at all times What We’re Looking For * Experience as a Service Advisor, Automotive Receptionist, or similar role * Good understanding of vehicle servicing and repairs * Strong customer service and communication skills * Organised and able to handle multiple jobs * Comfortable using workshop or DMS computer systems * Full UK driving licence preferred Bonus Skills (Not Essential) * Multi-brand vehicle experience * Warranty administration knowledge * Sales or upselling experience Full system training provided