Retail Customer Advisor (Belfast Forestside) - 37.5 hours

Retail Customer Advisor (Belfast Forestside) - 37.5 hours

Full‑time

Location: Unit 15C, Forestside Shopping Centre, Belfast, BT8 6FX, United Kingdom

Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on the store’s performance

About the role

As a Retail Customer Advisor at Three UK, you will understand and meet each customer's unique needs as they enter the store, delivering first‑class service and contributing to sales targets.

Key Responsibilities

• Engage customers throughout the shopping experience, creating positive and valued interactions.
• Deliver service excellence by tailoring and promoting innovative products and services.
• Achieve personal and store KPIs through sales and performance targets.
• Provide efficient solutions to general mobile or network‑related enquiries, giving prompt resolution.
• Demonstrate strong customer focus, teamwork, and problem‑solving skills.

Full training will be provided; prior knowledge of the products is not required—ambition and willingness to learn are the most important.

What we offer

• Competitive pay and performance‑based bonus.
• Up to 31 days’ leave plus 2 bank holidays.
• Benefits such as discounts, vouchers, a pension plan and a range of learning & development tools.
• Support for health and well‑being.

Equal Opportunity and Accessibility

We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or an accessibility request during the interview process, please contact your recruiter directly or email jobs@three.co.uk for guidance.

Additional Information

We use AI in certain parts of our recruitment to improve efficiency, but we value your unique experiences and achievements in the interview process.