Logistics Customer Service Administrator

Logistics Customer Service Administrator Location: Crick Pay: £14.36 per hour Hours: 9:00am–5:00pm or 8:30am–4:30pm Contract: 12-Week Temp to Perm About the Role Empowered Personnel are currently recruiting for an experienced Logistics Customer Service Administrator to join a busy transport operation based in Crick, Northamptonshire. We are looking for an experienced transport administrator with a background in pallet network operations and customer service. Previous experience working with UPN (United Pallet Network) is an essential part of the role, along with experience working within a transport office and pallet network environment. The successful candidate will have a good understanding of palletised freight, deliveries, collections and depot operations, together with excellent customer service and administration skills. Key Responsibilities • Act as a key point of contact for customers, depots and transport partners. • Handle customer and depot enquiries by telephone and email. • Manage delivery and collection queries efficiently and professionally. • Liaise with transport teams, depots and pallet network partners. • Use UPN (United Pallet Network) to manage and process transport and pallet network information. • Track consignments and provide accurate delivery updates to customers. • Investigate and resolve delivery issues, discrepancies and customer queries. • Complete transport administration and maintain accurate records. • Ensure transport documentation and paperwork is completed correctly. • Follow up on outstanding deliveries, collections and queries. • Work closely with depots and internal teams to resolve issues. • Provide a high level of customer service within a busy transport office. Experience The ideal candidate will have: • Previous experience working with UPN (United Pallet Network). • Experience within a pallet network environment. • Previous experience working in a transport office or logistics administration role. • Good knowledge of palletised freight and transport processes. • Experience dealing with customers, depots and transport operations. • Excellent written and verbal communication skills. • Strong organisational and administration skills. • Excellent attention to detail. • The ability to work under pressure and manage multiple priorities. • Good IT skills. Click APPLY to submit your application, or contact Empowered Personnel on (phone number removed). Alternatively, email your CV to