Service Support Engineer CCTV/ANPR

A Service Support Engineer role, providing operational support for security and monitoring systems across Heathrow Airport. The role supports critical infrastructure as part of long-term service and upgrade contracts (including a 5‑year Genetec support agreement). Location: Heathrow Airport Contract Length: 12 months Hours: 37.5 per week - days & nights Pay Rate: £36-£39 per hour (depending on experience) On Payroll: Yes Expenses: Not eligible Notice Period: 1 week (both sides) Key Responsibilities Provide first-line and on-site/remote support for CCTV, ANPR, radar, body-worn cameras, sensors, intercoms, and related systems Perform preventative, planned, and corrective maintenance on hardware and software Install CCTV and ANPR equipment (day and night shifts) Participate in a 24/7 on-call rota to meet SLAs Produce reports, RAMS, permits, and support documentation Coordinate service and project activities with internal teams and Heathrow stakeholders Attend progress meetings and hand over documentation after installationsRequired Experience & Skills Strong experience with CCTV VMS systems Hands-on experience with CCTV, ANPR, radar systems, and field installations IT security systems and networking knowledge Experience in live/operational environments Good problem-solving, communication, and teamwork skills Familiarity with LAN, wireless, fibre/cabling, and enterprise telecoms advantageous Competent with MS Word and Excel Qualifications Minimum 2 years' experience in IT, networking, or engineering Educated to C&G, HNC, or A‑level standard Formal training in project management, networking, or IT systems desirable but not essential