Customer Complaints Coordinator

Anderson Knight is recruiting for a Customer Complaints Coordinator to join our client’s Compliance team on a 3-month fixed-term contract, based in Glasgow. This is a fantastic opportunity to become part of an expanding team supporting the Motor Finance Consumer Redress Scheme. In this role, you will be responsible for managing inbound customer enquiries, handling complaints, and providing administrative support to the wider compliance function. Working closely with the Compliance Team Leader, you’ll ensure customers, Claims Management Companies (CMCs), and third parties receive a professional, efficient service, with all activity managed in accordance with FCA regulations and internal procedures. Hours: 35 hours per week (mainly Monday–Friday, 9:00am–5:00pm, with some flexibility required) Salary: £23,500 Key Responsibilities * Manage inbound customer calls, delivering accurate, professional, and empathetic support. * Record and process customer and CMC complaints in line with internal procedures and FCA requirements. * Monitor and manage shared team inboxes, ensuring queries and complaints are actioned or escalated appropriately. * Handle customer call-back requests and support resolutions within agreed service levels. * Communicate with customers, solicitors, and third parties via phone and email to obtain relevant information. * Provide administrative support to Compliance Specialists during complaint reviews and investigations. * Assist the wider Compliance function with additional tasks as required. Skills & Experience Required * Previous experience within a customer service, complaints handling, or call-based environment. * Strong communication skills with a professional and customer-focused approach. * High attention to detail and excellent organisational abilities. * Ability to prioritise workloads and manage multiple tasks in a fast-paced setting. * Competent in Microsoft Office applications, particularly Word and Excel. * Previous financial services experience would be advantageous, though not essential. What’s on Offer * Valuable experience within a compliance-focused financial services environment. * Comprehensive training and ongoing support. * Opportunity to develop within a growing and supportive team. If this opportunity sounds of interest, please submit your CV in confidence for consideration