Contract Manager

We are delighted to be supporting an established organisation in the appointment of an experienced Contract Manager to join its team based in Glasgow.

This is an excellent opportunity for a commercially focused professional who enjoys building strong client relationships, managing complex service contracts and driving operational performance.

Working closely with senior leadership and operational teams, you will take ownership of key customer contracts, ensuring service delivery meets contractual commitments while identifying opportunities to enhance performance, strengthen partnerships and maximise commercial value.

As Contract Manager, you will be responsible for overseeing the successful delivery and ongoing management of customer contracts, acting as a key point of contact for clients and ensuring consistently high standards of service.

Your responsibilities will include:

• Managing customer contracts to ensure service delivery meets agreed obligations, performance measures and commercial expectations.
• Developing and maintaining strong, collaborative relationships with key clients and stakeholders.
• Acting as the primary escalation point for contractual and service-related issues, taking ownership of resolutions.
• Monitoring contract performance, identifying risks and implementing improvements where required.
• Leading regular client performance reviews, governance meetings...