Contact Centre Advisor

Forest Garden Limited is a leading company within the Other Manufacturing industry, known for its commitment to quality and innovation. We specialize in producing a diverse range of products that meet the evolving needs of our customers. With a strong focus on operational excellence and customer satisfaction, we maintain high standards throughout our manufacturing processes. Our dedicated team works collaboratively to uphold our reputation for reliability and service, ensuring that we remain at the forefront of the industry.

All candidates should make sure to read the following job description and information carefully before applying.
Join us at Forest Garden Limited and become part of a dynamic team where your contributions are valued. We offer a supportive work environment that fosters growth and development, making it an excellent place to advance your career as a Contact Centre Advisor.

You'll help customers across phone, live chat, text and email with everything from product questions and order updates to delivery bookings. You'll be the friendly voice that keeps customers informed and makes sure every contact is resolved properly.
The role is 16 hours a week, worked between 08:30 and 17:00, Thursday and Friday
What you'll do
Answer customer calls, live chats, texts and emails across our brands
Help customers with product questions, orders and delivery bookings
Keep customers updated on their order and resolve issues first time where possible
Record every contact accurately on our systems
Pass complaints and complex cases to the right team
Spot sales opportunities and xwzovoh pass on leads

What you'll bring
Experience in a customer service role, ideally on the phone
A friendly, patient manner and clear communication
Good organisation and attention to detail
Good IT skills and comfort working across several systems
Clear written English for chat and email
It would be great if you also have
Experience in a contact centre or e-commerce business
An interest in gardens, DIY or home improvement
Experience of 8x8 or a similar contact centre system