Funeral Operations Branch Manager

Position: Funeral Operations Branch Manager

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Location: T & R O'Brien Funeral Directors, Glasgow
Job Type: Full-time, permanent - 38.33 Hours per week
Salary: Up to £35,000.00 per annum plus relocation package (A relocation package will be considered for this role; details will be discussed during the interview process)
Lead operations. Lead people. Lead with care.
We are seeking a compassionate and operationally strong Funeral Operations Branch Manager to lead our branch in Larkhall.
Internally, this role carries the contractual title of Senior Funeral Director, reflecting its senior leadership position within our funerals business.
This is a role for someone who can combine empathy with structure, and standards with commercial awareness. You'll oversee funeral directing while ensuring the branch operates efficiently, compliantly and with a strong local reputation.
Why This Role Matters
Our funeral business is built on three core principles:

• Delivering extraordinary service
• Growing a sustainable business
• Upholding the highest standards

As Funeral Operations Branch Manager, you bring these to life daily.
You will spend around 70% of your time delivering and overseeing services, with the remaining time focused on operational leadership, people development and performance management.
You will be accountable for:

• Consistent service standards
• Regulatory compliance and audit readiness
• Team engagement and performance
• Direct cost control and operational efficiency
• Local community presence and reputation

Your Responsibilities
Service Leadership

• Deliver and oversee complex funeral arrangements
• Run pre-funeral briefings and maintain clarity across the team
• Ensure families are guided with empathy and professionalism
• Uphold customer care standards and identification processes

Team Leadership

• Lead recruitment, onboarding and performance management
• Conduct regular 1:1s and support development
• Manage rotas and ensure service continuity
• Embed a culture of ownership and accountability

Operational Control

• Maintain accurate records and legal documentation
• Ensure compliance with regulatory requirements
• Monitor branch costs and operational efficiency
• Identify and implement process improvements

Community & Commercial Focus

• Lead local marketing activity
• Build trusted relationships with partners and community groups
• Support at-need performance and funeral plan conversations
• Ensure all team members are appropriately trained (including FPC where required)

What You'll Bring

• Experience leading teams in a service or customer-focused environment
• Ability to operate confidently in regulated settings
• Strong organisational and planning skills
• Commercial awareness and comfort managing performance metrics
• Resilience and calm leadership in sensitive situations
• Confident decision-making and ability to delegate
• Full UK driving licence
• Flexibility for evenings, weekends and on-call

Experience in funeral services is advantageous but not essential.
We welcome candidates from sectors such as healthcare, hospitality, care services, retail management or other regulated environments where standards, empathy and operational leadership are critical. xwzovoh
What We Offer

• Structured induction and professional development
• Apprenticeship qualification opportunities
• Bonus potential
• Life assurance cover
• Health & wellbeing support
• 30-33 days holiday including Bank Holidays
• Contributory pension scheme
• Relocation package considered

If you're ready to combine compassionate leadership with operational excellence, apply today and help us continue building a branch our community can trust.