Night Front Desk Associate

Role



We are currently looking for a Night Front Desk Associate to join our Front Office team at Rosewood London. Our Night Front Desk Associates are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized guest service. This role offers a working schedule of four consecutive nights from 9.30pm to 8.00am followed by four consecutive days off.



Key expectations of this role are

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.
  
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
  
• Intuitively anticipating guests' needs, by responding promptly and acknowledging all guests, whatever time of day.
  
• Ensuring a smooth operation of the night by being aware of all information included in the memo folder and taking part in handover.
  
  
  
  Profile
  
• The ability to work in a team and build relationships with others.
  
• Having a real passion for guest service and taking ownership of the guest experience.
  
• Being organised and proactive in managing your tasks.
  
• Having an engaging presence.
  
• A goo...