Customer Service Manager

My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas. I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile As a Customer Service Manager you will be required to: * Lead an on site team of customer care coordinators & operatives * Ensuring all customer service queries are directed to the relevant person or dealt with * Deal with escalated complaints * Monitor defects & update the system * Track customer issues and closing them off once dealt with * Deal with handovers with customers & performing home demonstrations * Promoting a good working relationship with site teams If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London Office