User Researcher

User Researcher - Digital Customer Experience

Salary: £60,000 - £75,000 plus benefits, perks & healthcare options

Location: UK Wide - London, Bristol, Manchester & Birmingham

Job Type: Permanent | Hybrid (1-2 days per week) | Occasional travel to client sites

Requirements: Must be eligible for SC Clearance

About the role

We're looking for an experienced User Researcher who can combine strong research skills with confident stakeholder management, client communication and presentation skills.

You'll work on complex digital transformation projects, leading research from discovery through to delivery and helping clients make evidence-based decisions that improve digital products and services.

This role goes beyond conducting research. You'll need to confidently present findings, explain your approach and the evidence behind your recommendations, and facilitate workshops that bring stakeholders together and influence project direction.

What you'll be doing

• Lead user research across discovery, design and delivery using appropriate qualitative and quantitative methods.
• Build strong relationships with clients and stakeholders, influencing decisions through research and evidence.
• Present research findings, project outcomes and recommendations, clearly exp...