Tenant Liaison officer

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work, with the project expected to run for approximately 5 years. The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: * Liaising with tenants before, during and after works are completed. * Carrying out pre-start and pre-entry visits. * Explaining planned works, timescales and potential disruption to residents. * Arranging access and appointments with tenants. * Dealing with tenant queries, concerns and complaints professionally. * Identifying vulnerable residents and escalating any concerns where appropriate. * Maintaining accurate records of tenant contact and appointments. * Working closely with Site Managers, Project Managers and contractors. * Monitoring customer satisfaction and gathering feedback. * Attending resident meetings and community engagement events where required. * Supporting the site team in resolving issues that could delay the programme. Requirements * Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer. * Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. * Excellent communication and interpersonal skills. * Confident dealing with tenants and resolving difficult or sensitive situations. * Strong organisational and administration skills. * Good IT skills, including Microsoft Office. * Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester