Estate Operations Director

The Role

We are hiring an operations leader to take full ownership of an international residential portfolio on behalf of a globally prominent principal. You will combine hands-on property and asset oversight with the leadership skills to build and manage high-performing teams across multiple locations.

What You Will Own

1. People. One consistent service standard, live across every property — teams you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day-to-day direction from the principal.
2. Property and Assets. A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
3. Vendors and Budgets. A vendor portfolio renegotiated to clear cost-discipline targets, with single-point accountability for providers, contracts, and spend.

What You Bring

1. A track record of identifying and resolving operational problems before being asked — you see what needs to happen and close it out without waiting for instruction.
2. Five or more years in private residential management, luxury hospitality operations, or a comparable high-service environment.
3. Experience leading and developing teams of ten or more.
4. Direct accountability for people operations, including scheduling, performance management, and employment decisions.
5. Working fluently with AI tools in a professional setting.
6. Oversight of multiple properties across more than one country.
7. Experience working with or supporting high-net-worth principals.
8. Track record of building operational systems from scratch.
9. Strong vendor management and budget discipline.
10. Fluent in English. Additional languages are a plus.

Preferred

1. Formal credentials in hospitality or residential management from a recognised institution.
2. Experience in onboarding new properties into an established operational framework.
3. Familiarity with property automation and smart home technology.