Production Planner / Customer Service Coordinator

Job Title: Production Planner & Customer Service Coordinator Location: Fradley, Staffordshire Salary: £28,000 per annum Job type: Permanent, Full Time - 40hrs per week Hours: Mon - Fri - 8.30 to 5pm or 9am to 5.30pm Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries such as aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're now entering an exciting phase of growth, relocating to the Midlands to unite Kyocera SGS and Kyocera Unimerco Tooling under one roof; forming Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for a Customer Service & Production Planning Representative to join our team. This hybrid role combines customer service, production planning, and procurement support, offering excellent exposure across several key business areas. About the Role You will play a vital role in ensuring our customers receive outstanding service while supporting our production and purchasing functions. You'll work closely with internal departments and help maintain the smooth flow of information and materials across operations. Key Responsibilities Update Works Orders and maintain production schedules Raise purchase orders and support procurement activities Handle customer enquiries, prepare quotations, and process sales orders Collaborate with Production, Sales, and Logistics teams Maintain accurate records and documentation in relevant systemsWhat We're Looking For Experience in production planning, procurement, or customer service Proficient in Microsoft Office; ERP/MRP experience (Sage/SAPMAN advantageous) Strong communication skills with excellent attention to detail Proactive, organised, and able to work across multiple tasks A flexible team player with a positive, solution-driven approachWhat You'll Get in Return We offer a competitive salary and a strong benefits package, including: 22 days holiday plus bank holidays, increasing with service 40 hour working week with some flexibility around start and finish times An extra paid day off on your birthday Company pension with 5% employer contribution Private medical insurance (after 12 months) Health Cashback Plan Group Life Assurance and Income Protection Employee Referral Scheme Regular social activities…plus more, all designed to support your wellbeing and recognise your contribution. If this role sounds perfect for you, please hit apply to submit your details to us Candidates with experience of; Production Coordinator, Production Assistant, Production Controller, Customer Support Administrator, Workshop Coordinator, Customer Service Associate, Production Operations Assistant, Customer Services, Workshop Support, Workshop Operations, Production Co-ordinator, Workshop Co-ordinator will also be considered for this role