Legal Adviser (Recoveries and Credit Hire)

Job Purpose

To manage a caseload of RTA recovery cases, whilst delivering robust quality claims handling with a key focus on maximising recoveries within agreed timescales and contributing to the general success of the business.

Key Duties & Responsibilities

• Responsible for a high volume caseload of recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
• To ensure that the case management system is used and updated at all times
• To use all communication mediums to ensure that cases are progressed as quickly as practicable
• To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
• To identify early those cases where proceedings would be tactically beneficial to litigate and to pass to the recoveries Litigation team as soon as possible
• Take a practical but commercial approach to settlements and advising clients as to risks
• To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity
• To liaise appropriately and timely with sources, experts, third‑party insurers and other relevant parties to ensure that cases are pro‑actively progressed
• Perform to a high level in a target‑orientated environment
• To undertake any other tasks as deemed relevant and reasonable by the business

Experience & Knowledge

• Previous experience of dealing with customers or other stakeholders in a customer service environment
• Excellent negotiator with strong communication skills
• Competent working with a case management system and good knowledge of MS Office
• Good attention to detail and organisational skills
• Focus on delivering quality service to clients and the firm

Equal Opportunities

We celebrate difference and believe in equal opportunities for all.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• Hybrid working model
• Holiday buy and sell
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4× salary)
• Pension scheme
• Funded driving theory test
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy