Awaab’s Law Team Leader

Location: London Borough of Southwark, UKSalary: 46,114 per yearEmployment: Full timeCategory: HousingPosted: Valid to: Apply: PeabodyAwaab’s Law Team LeaderLead a team that makes a real difference.At Peabody, we're committed to ensuring residents live in safe, healthy homes. We're looking for an experienced Awaab's Law Team Leader to lead our specialist team managing Awaab’s Law cases, delivering timely, compliant solutions and outstanding resident outcomes.This is an exciting opportunity to shape our response to Awaab's Law, drive service excellence and support residents when they need us most.What you'll doLead and motivate a team of Awaab's Law Leads and Administrators.Manage cases from identification through to resolution, ensuring compliance and excellent customer service.Work closely with operational teams and contractors to coordinate investigations and remedial works.Use data and insight to improve performance, identify trends and drive continuous improvement.Ensure residents receive clear, empathetic communication throughout their journey.What you’ll bringWe're seeking an experienced people leader who is passionate about delivering high-quality services and making a meaningful difference to residents' lives.You'll have:Strong people leadership skills and a track record of delivering high-performing services.Experience in repairs or compliance case management ideally within housingExcellent communication, stakeholder management and problem-solving abilities.Experience supporting escalations, high-risk cases, and complaints, using feedback and lessons learned to drive continuous improvement and maintain a resident-focused approachExperience working with housing management systems and performance reporting.Strong organisational skills and advanced Excel knowledge.Why Join Us?When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer30 days' annual holiday, plus bank holidaysTwo additional paid volunteering days each yearFlexible benefits scheme, including family-friendly benefits and access to a discount portal4 x salary life assuranceUp to 10% pension contributionPlease read before applying:Peabody does not provide sponsorship as a licensed UK employer.We reserve the right to close this advert early should we receive a high volume of suitable applicationsThis is a hybrid role, requiring a minimum of two office-based days per week, including one day in our London office, with flexibility to work from another local office location.We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at