hotel day ambassador

Description

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Application Details

Application Deadline: 1 August 2026

Department: Hotels

Employment Type: Permanent

Location: UK, Glasgow

Reporting To: Hotel Manager

Compensation: £2,279 / month

Shift Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in.
• Helping guests at the self check-in kiosks (we have no reception desk).
• Preparing and serving hot and cold breakfast and meals.
• Brewing delicious coffee or mixing a signature cocktail.
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party.
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift.
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills).
• Handling reservations in our property management system (PMS).
• Preparing citizenM meeting rooms where applicable.

What We're Looking For

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

Additional Qualities

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in you. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Right to Work

Please note that we are only able to consider applicants with the right to work in the UK.

What We Offer You

• Living Wage Employer (£2278.91/ month gross)
• Performance rewards (10% maximum / month)
• Access to citizenM learning and development programs
• Career progression
• Full immersion (training) program for new starters
• Meal & coffee on us during your shift break
• Pension and cycle to work scheme
• citizenM uniforms
• Wellbeing program (EAP)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizenMs around the world
• Referral program - £1000 bonus if your friend joins us too

Typical Shifts

Our hotel operates 24/7 with a rotating flexible schedule, including:

• Morning: 6:50AM–3:10PM
• Evening: 2:50PM–11:10PM
• Availability to work weekends is required!

Equal Opportunity

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.