Allocations Officer

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing * Managing a caseload of housing applications from initial assessment through to property allocation * Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation * Determining eligibility, banding and priority for applicants on the Housing Register * Shortlisting and nominating applicants through the choice-based lettings process * Managing the allocation of both permanent and temporary accommodation in line with policy * Carrying out verification checks, including income, residency, immigration status and supporting documentation * Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required * Providing housing advice to applicants, explaining allocation decisions and review rights * Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations * Maintaining accurate records on housing management systems and ensuring statutory timescales are met * Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need * Experience working as an Allocations Officer within a Local Authority or Housing Association * Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation * Experience assessing housing applications, banding and determining eligibility * Knowledge of choice-based lettings and housing register management * Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar * Ability to manage a busy caseload and work to performance targets * Excellent communication and customer service skills * Strong attention to detail with the ability to make fair and robust decisions * Experience working with vulnerable households and complex housing cases is desirable