Service Coordinator/Administrator

Jark Cambridge Ltd is looking for an organised, proactive and customer-focused Service Coordinator / Administrator to join a busy Service Department based in Fordham, Cambridgeshire.

Working within the Fire and Security industry, you will play a key role in ensuring the smooth and efficient running of our Service Department. You will be responsible for coordinating engineers, managing customer service requests, scheduling maintenance visits and reactive call-outs, and providing essential administrative support to the Service Managers.

This is a varied and fast-paced role, ideal for someone who enjoys working in a busy environment, can confidently manage multiple priorities and takes pride in delivering excellent customer service.

Key Responsibilities:

• Coordinate and schedule engineers' daily workloads, including planned preventative maintenance (PPM), reactive call-outs and remedial works.
• Manage the Service Department inbox, responding to customer enquiries and ensuring requests are dealt with promptly.
• Build and maintain strong relationships with clients, engineers and suppliers.
• Liaise with customers and engineers to arrange appointments and ensure work is completed efficiently.
• Prepare and issue service quotations, annual maintenance renewal quotations and relevant documentation.
• Ensure all service paperwork is received, processed and maintained in accordance with company procedures and ISO requirements.
• Provide administrative and PA support to the Service Managers.
• Raise purchase orders and liaise with suppliers regarding materials and equipment.
• Assist with invoicing, invoice queries and outstanding customer accounts.
• Coordinate and maintain the engineers' on-call rota.
• Ensure customer records and service systems are kept accurate and up to date.
• Monitor departmental performance and assist in achieving service KPIs.
• Provide general administrative support, including answering telephone calls and managing incoming enquiries.
Ideally, you will have:
• Previous experience in an administration, coordination or customer service role.
• Excellent organisational skills and the ability to manage multiple tasks and changing priorities.
• Strong written and verbal communication skills.
• A professional and confident telephone manner.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to work independently and as part of a team.
• A proactive, can-do attitude with excellent attention to detail.
• The ability to remain calm and professional in a busy environment.
• Good numerical skills and an understanding of basic financial administration.
Experience within the Fire and Security industry would be beneficial but is not essential, as a willingness to learn and develop industry knowledge is equally important.

What We Offer:

• Competitive salary, dependent on experience.
• 23 days annual holiday plus 8 bank holidays.
• Company pension scheme.
• Health Cash Plan.
• Long Service Recognition Awards.
• The opportunity to develop your skills and knowledge within an established and growing industry.
• A varied and rewarding role within a supportive team