Multi Modal Operations Manager

Our client, a freight forwarder is looking for a Multi Modal Operations Manager to join their office in Egham. The post-holder will be responsible for: * Managing day-to-day multimodal freight operations across air, road and sea, including owning jobs from start to finish, including; * quoting, * raising files, * completion of jobs- including Customs, * arranging transport, * ensuring both the file and BoxTop system are fully up to date with all relevant information, including accrual of all costs, prior to final billing, * Planning and optimising freight routes to balance cost, speed, and reliability * Overseeing relationships with carriers, freight forwarders, customs brokers, and third-party logistics providers (3PLs) * Ensuring compliance with UK and international customs regulations, including HMRC requirements, import/export controls, and where relevant, IATA or IMO rules * Managing freight documentation * Monitoring KPIs such as on-time delivery, cost per shipment, cargo damage rates, and carrier performance * Identifying and managing risks including delays, capacity constraints, and geopolitical disruptions * Driving continuous improvement across processes and systems Person Specification Essential: * Demonstrable experience in freight, logistics, or supply chain operations, ideally across more than one transport mode. * Experience in negotiating contract rates with shipping lines and merchant hauliers for containerised deliveries. * Experience with using ASM Sequoia, CNS & Destin8 systems and various customs procedures. * Strong knowledge of UK and international customs and trade compliance. * Experience managing third-party carrier and supplier relationships. * Commercial mindset with the ability to negotiate rates and manage freight budgets. * Strong problem-solving ability in a fast-moving, time-sensitive environment. * Ability to proactively identify and resolve problems Desirable: * A strong existing client portfolio * Minimum 5 years’ experience in ocean freight imports * Experience with using BoxTop/Descartes, not essential but preferred * Familiarity with dangerous goods regulations (ADR, IMDG, IATA DGR)