Operational and Client Coordinator

Rewards and Benefits on offer; * Permanent opportunity from day 1 * Monday – Friday working hours offering a healthy work/life balance * Easily accessible offices * Immediate start * Competitive salary dependent on experience * 25 days annual leave + Bank Holidays * Company pension scheme * Opportunities for training and development, including educational pathways * A supportive, collaborative working environment within a growing business The Company you will be working with; MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response. The Role you will be doing; * Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines. * Working with engineers to ensure client needs are met during the delivery process * Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries. * Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes * Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development * Updating records on quote status to reflect the most relevant information, including the completion of customer account plans * Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience * Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations. * Scheduling support for programmes and site teams as necessary * Calling clients to request more information or discuss return dates * General administrative tasks which will vary and develop over time in line with the needs of the business * You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm About You; Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone. Ability to proactively chase leads and follow up opportunities in a structured and professional manner. Strong organisational skills with attention to detail. Comfortable working independently as well as part of a team. Competent IT skills, including Microsoft Office (Excel, Word, Outlook). Right to work in the UK. Desirable (but not essential) Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred) Previous experience in telesales/customer service Basic electrical knowledge or previous experience in the electrical industry Experience using CRM systems