Senior Salesforce Administrator - Fully Remote

The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‑enabled customer support experiences across digital channels (Web and Mobile App). Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels). Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‑flow logic, agent behaviour, integrations). Support BA teams in deploying chatbot journeys across website and mobile app environments. Maintain seamless integration between chatbot, FAQ/AEM content, and customer service workflows. Core Salesforce Skills Strong Salesforce Administration experience (3+ years recommended). Hands‑on knowledge of Service Cloud, case management, digital engagement, and automations. Agentforce Chatbot / Conversational AI Familiarity integrating chatbot widgets into web/mobile environments. Exposure to LLM‑based tools, AI‑driven customer experience solutions, and automation. Understanding of API‑based integrations, digital channels, and customer engagement workflows. Strong Salesforce Admin background (3+ years relevant experience recommended). Hands‑on experience with Agentforce chatbot implementation. Understanding of integrating chat widgets into Web/App environments. Salesforce Admin and Service Cloud certifications. Exposure to LLM‑based tools, automation, or AI‑driven CX solutions.