Sales & Customer Service Advisor

Sales & Customer Service Advisor - No Cold Calling Location: Brownhills Salary: £13.75 per hour (£28,600 annual equivalent) Hours: Monday to Friday, 8.30am–5.00pm Job Type: Temporary to Permanent or Permanent We are recruiting for an established specialist business in Brownhills who are looking for a Sales & Customer Service Advisor to join their team. This is a genuine inbound sales role with no cold calling, working with trade and retail customers across the UK. No technical product knowledge is required - full training is provided. The role You’ll be helping customers identify the right products and spare parts, dealing with enquiries and processing orders. Duties will include: * Handling inbound calls and emails * Helping customers identify products and spare parts * Processing orders and preparing quotations * Checking stock, pricing and availability * Resolving customer queries * Following up enquiries * Liaising with purchasing, warehouse and other internal teams About you We’re open to candidates from a customer service, internal sales, sales administration, order processing, parts, automotive, engineering, machinery or trade counter background. You’ll need to be: * Confident and comfortable on the telephone * Customer-focused with good communication skills * Organised and accurate * Comfortable using computers and learning new systems * Keen to learn technical products and specifications The benefits Once permanent, you’ll receive: * 25 days' holiday + bank holidays * Private Bupa medical cover after 6 months * Profit-related bonus * Company pension * Free parking * Full product and systems training * Additional holiday for long service * Genuine progression opportunities £13.75 per hour / £28,600 equivalent Monday-Friday, 8.30am-5.00pm Brownhills The company is happy to consider both temporary-to-permanent and permanent candidates. If you’re looking for a customer-focused role with no cold calling, full training and genuine progression, apply today or contact us for more information