Reception Shift Supervisor (4 on 4 off)

Reception Shift Supervisor (4 on 4 off) £28,000 - £30,000 + £5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays + Progression Ascot Are you a Reception or Front of House Supervisor with luxury hospitality experience using Opera systems, looking to join a world-class 5-star hotel where you'll take ownership of delivering exceptional guest experiences, benefit from genuine progression across a renowned global hotel group, and boost your earnings with a £5,000+ annual bonus? This well-established luxury hotel brand own numerous hotels across some of the world's most recognisable cities including London, Rome and Los Angeles. Since their establishment, they have built a first rate reputation and pride themselves on ongoing development of staff. In this role, you will supervise the Reception and Front of House team on shift within a world-class 5-star hotel, ensuring exceptional guest service and smooth daily operations. You will lead and support Guest Service Coordinators, oversee arrivals and departures, handle guest queries and complaints, and ensure service standards are consistently met. You will use Opera systems to manage reservations, billing, and room movements, while working closely with other departments to deliver a seamless guest experience and support ongoing training and development within the team. In this role, you will use your Reception or Front of House supervisory experience and Opera systems knowledge to lead the team on shift, manage arrivals and departures, handle guest queries and complaints, and ensure smooth 5-star service across all daily operations. The Role Supervise Reception and Front of House team on shift within a 5-star luxury hotel Use Opera systems to manage reservations, billing, and room movements Handle guest queries, complaints, and service recovery 4 on 4 off 12 hour shifts (8AM - 8PM)The Person: Reception or Front of House Supervisor within luxury hospitality Experience using Opera PMS for reservations, billing, and room management Commutable to AscotReference: BBBH25279 Reception, Front Office, Guest Services, Guest Experience, Supervisor, Shift Leader, Luxury Hospitality, 5 Star Hotel, Hotel Operations, Opera PMS, Front Desk, Concierge, Team Leadership, Service Excellence, Complaints Handling, Training & Development If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website