Customer Service Advisor

Customer Service Advisor Sheffield £27,000 DOE Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a confident and organised Service Advisor to play a key role in providing a seamless aftersales experience for our customers. As the main point of contact throughout the vehicle servicing journey, you'll ensure clear communication, smooth coordination, and a professional service at every stage. Your ability to build trust and manage expectations will help create long-lasting customer relationships. 🔧 What You'll Be Doing Managing and scheduling vehicle service and repair appointments Providing clear, accurate advice on maintenance and repair work Liaising with workshop technicians to monitor progress and completion Keeping service records and systems updated and compliant ✅ What We're Looking For Previous experience in a Service Advisor or automotive customer support role (desirable) Strong communication and organisational skills Ability to multitask and manage workloads in a busy environment 🎁 What's On Offer Generous annual leave: 34 days (including bank holidays), increasing with service Enhanced family leave (maternity & paternity) Pension, life assurance & enhanced sickness cover Ongoing training and career development opportunities Staff car purchase and servicing discounts Cycle-to-work & discounted gym schemes Referral bonus scheme up to £1,000 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies