Customer Service Administrator

Customer Service Administrator, £15-£19 per hour, Hamilton, Immediate Start

Benefits

* Temp-to-permanent opportunity for long-term career progression.

* Pay rate of £15.38 PAYE or £19.95 via Umbrella.

* Monday to Friday, 8:30am–5:00pm, with one hour unpaid lunch.

* 37.5 hours per week.

* Full training provided, with support from experienced colleagues to develop skills and knowledge.

Responsibilities

* Handle approximately 5–30 inbound customer calls daily, providing excellent customer service.

* Process customer orders accurately from initial enquiry through to final invoicing.

* Enter customer purchase orders (POs) onto the Business Central system.

* Process statements, credits, quotations and proof of deliveries.

* Advise customers on product pricing and availability.

* Arrange shipments through third-party logistics providers.

* Prepare pick instructions for production and warehouse teams.

* Compile daily management dashboard information.

* Support the accountant with debt collection, purchase order management, financial transactions and reporting.

* Learn to create product codes and interpret customer prescription forms.

Requirements

* Previous customer service, administration or order processing experience.

* Excellent written and verbal communication skills, with confidence handling telephone enquiries.

* Strong IT skills, particularly Microsoft Excel, with knowledge of Word.

* A positive attitude, willingness to learn and a strong customer-focused approach.

* Ability to multitask, prioritise workloads and maintain accuracy under pressure.

* Good organisational skills and attention to detail.

* Experience in a small business environment and familiarity with invoicing would be advantageous