Nightshift Helpdesk Operator

Anderson Knight is recruiting a Helpdesk Operator, based in the Technical Bureau team in the heart of Glasgow. We’re looking for switched-on, motivated individuals to join our clients Technical Bureau team, where you’ll play a key role in supporting some of the UK’s biggest retailers. You’ll be trained to monitor and remotely diagnose issues with Refrigeration, HVAC, and Lighting systems, helping to keep stores running smoothly. Salary: £29,370.25 per annum Hours: 37.5 hours per week (Sunday, Monday, Tuesday or Wednesday, Thursday, Friday 7pm - 7am & every third Saturday 7pm - 7am) What You'll Be Doing: * Responding to store alarms and logged faults, performing remote diagnostic checks * Helping fix issues remotely or arranging engineer visits when needed * Supporting field engineers and store teams via phone and email * Triaging faults and identifying root causes to improve efficiency * Escalating technical issues as needed and ensuring systems are set to specification * Working closely with your team to maintain high service standards * Attending training and staying up to date with technical developments What We’re Looking For: * Strong communication and customer service skills * A natural problem-solver with good attention to detail * Comfortable working across multiple software platforms simultaneously * Calm under pressure and able to multitask effectively * A reliable team player who’s eager to learn * Experience working in a fast-paced environment is a bonus * PC literate with confidence using Microsoft Office * Willingness to work overtime during busy periods (summer, Christmas, etc.) Company benefits: * Free on-site parking * Hybrid working – 4 days in the office and 1 day at home * Subsidised canteen facilities & vending machines * Pension scheme – up to 5% matched contribution * Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more If you are ready to embrace this excellent opportunity, please forward your CV with confidence