Hotel Reservations Agent

Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality. Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step. Key Responsibilities: * Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience. * Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities. * Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed. * You will maintain accurate booking records and ensure all details are clearly communicated across departments. * Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint. * Assist with group bookings and support wider administrative duties within the reservations function. Requirements: • Previous UK hotel experience is essential (front office, reservations or guest services preferred). • A strong customer service focus with a professional and friendly manner. • Excellent communication skills, both written and verbal. • Good attention to detail and organisational skills. • Confident using hotel systems (PMS experience desirable). • A proactive and positive approach to work. • Ability to work both independently and as part of a team. • Interest in developing a career within reservations, revenue or front office. Benefits This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development. If you’re looking to grow within hospitality and be part of a high-performing team, we want to hear from you. Apply in confidence ASAP! * This is an on-site role only (no hybrid) ** You must be eligible to work in the UK *** Hospitality experience is essential to be considered for this role