Customer Service Advisor

Customer Service Advisor (Ongoing) Location: Swadlincote / Church Gresley  Pay Rate: £12.71 per hour Hours: Monday to Friday, 8:00am – 5:00pm (1 hour unpaid break) We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced Collections Team based in Church Gresley. This is an ongoing temporary opportunity ideal for someone with strong communication skills, a professional telephone manner, and a positive, proactive attitude. Key Responsibilities: Responding to customer enquiries via telephone and email in a professional and timely manner Resolving customer issues and complaints efficiently and effectively Acting as the main point of contact for external hauliers experiencing collection issues on customer sites Handling challenging situations confidently while ensuring excellent customer service Maintaining accurate records of customer interactions, resolutions, escalations, and process updates Providing accurate information regarding company services, policies, and procedures Gathering customer feedback to support service improvement Working closely with colleagues and other departments to ensure smooth resolution of issuesRequirements: Previous customer service experience preferred Excellent verbal and written communication skills Confident and professional telephone manner Strong problem-solving and organisational skills Good IT skills, including Microsoft Office Ability to multitask and prioritise workload effectively Reliable, punctual, and able to work well within a team 5 GCSEs grade A–C preferredPersonal Attributes: Positive and professional attitude Upbeat, proactive, and enthusiastic approach Strong work ethic and “can do” attitude Excellent attention to detail Ability to thrive in a fast-paced environment Team player with a collaborative mindsetIf you are customer-focused, organised, and looking for an ongoing temporary opportunity within a supportive team environment, we would love to hear from you