IT Service Desk Engineer

IT Service Desk Engineer – Swindon - £30,000 to £38,000 – shifts & leadership opportunity Deputy Shift Leader, your move into leadership and more time off! We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests! This is also offered with hybrid working, 1 day per week. As the Deputy Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly. What You’ll Be Doing * Delivering confident 1st/2nd line support across a busy, enterprise‑level environment * Owning incidents from start to finish and driving quick, effective resolutions * Supporting and guiding junior engineers, helping raise the bar across the team * Playing a key role in improving processes, service quality, and team performance What You Bring * Strong experience supporting Windows OS and Microsoft 365 * Familiarity with enterprise collaboration tools like Teams and SharePoint * Confident with Active Directory, user admin, and group policies * Networking fundamentals (DNS, DHCP, TCP/IP) * Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms Why You’ll Love This Role * A real chance to step into leadership — not just talk about it * A supportive team that wants you to grow and succeed * Hybrid working * A varied, high‑energy environment where no two days feel the same * Training, development, and exposure to enterprise‑level tech If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you. Please contact pete @ jiyupeople. co. uk IT Service Desk Engineer – Swindon - £30,000 to £38,000