Technical Support Team Lead (MSP)

F5 Consultants

Screened

Bristol

£40,000 - £40,000/annum

Posted 4 days ago

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About the role

Technical Support Team Lead (MSP)

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

?? Central Bristol | Office-Based (5 Days Per Week)
?? Up to £40,000 + Excellent Benefits
Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career?
We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider.
This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.

What You'll Be Doing

Leading, coaching and developing a technical support team
Managing customer escalations and service-related challenges
Driving service improvements and operational efficiency
Conducting customer service reviews and performance discussions
Working closely with service desk, technical and project teams
Using service data and reporting to identify trends and opportunities
Supporting customer retention and long-term relationship development

What We're Looking For

Experience within an MSP, IT Services or Managed Services environment
Previous team leadership, mentoring or people management experience
Strong customer-facing and stakeholder management skills
Experience handling escalations and service improvement initiatives
Good understanding of Microsoft cloud and modern workplace technologies
ITIL knowledge or service management experience desirable

Essential Requirements

? Eligible for SC Clearance
? Full UK Driving Licence
? Able to work from the Bristol office 5 days per week

Benefits

Pension matched up to 6%
Private Healthcare
EMI Share Scheme
25 Days Holiday + Bank Holidays
Birthday Off
Life Assurance
Genuine leadership and career development opportunities
This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery. xwzovoh
RSG Plc is acting as an Employment Agency in relation to this vacancy.

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