Service Desk Engineer

Service Desk Engineer

Work Model: RemoteSalary: £40k - £45k (Depending on experience to date)Time/Shifts: Between Monday to Friday OR Saturday to Monday

About the Role

A great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments.

As Senior Service Desk Engineer, you'll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work. This is a varied role - some days you'll be deep in a live incident, others you'll be documenting fixes or helping plan a customer deployment.

You'll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests. Strong written and verbal communication is essential, along with a collaborative approach - you'll be working closely with the wider support team and helping strengthen relationships with customers.

Key Responsibilities

Reporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will:

• Act as technical point of contact for incidents and service requests
• Own major incidents end-to-end across Az...