Aftersales Advisor

After Sales Advisor – Fareham, Solent Overview A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent. This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales. The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience. Key Responsibilities * Ensure the workshop diary is efficiently managed and loaded * Handle warranty claims and coordinate warranty work effectively * Maintain accurate customer communication and data capture * Maximise opportunities to upsell service work, parts, and accessories * Deliver high levels of aftersales customer satisfaction * Support the smooth day-to-day running of the service department Requirements * Previous aftersales/service advisor experience preferred but not essential * Motorcycle licence advantageous but not required * Strong organisational and communication skills * Excellent time management and problem-solving abilities * Self-motivated with the ability to work independently * Flexible and professional approach to work * Ability to build strong relationships with customers and colleagues alike Working Hours Summer Hours (April – September): * Monday – Friday: 08:30 – 18:00 * Saturdays (1 in 4, paid overtime): 08:30 – 18:00 Winter Hours (October – March): * Monday – Friday: 08:30 – 17:00 * Saturdays (1 in 4, paid overtime): 08:30 – 16:30 Salary & Benefits * £30,000 – £35,000 OTE * Bonus opportunities * Staff purchase scheme * Health cash plan * Reduced winter working hours * Excellent working environment within a growing motorcycle business