Service Advisor / Workshop Administrator

We're Hiring – Back Office & Customer Support Coordinator 📍 South Ockendon / Thurrock Area 💰 £22,000 – £26,000 per year (depending on experience) 🕒 Full-Time We're looking for an organised, proactive, and car-minded individual to join our busy automotive workshop team. With a fast-paced workshop handling a high volume of vehicles daily, you'll play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team. Key Responsibilities * Managing customer enquiries via phone, email, and social media * Preparing quotations and booking vehicles into the workshop * Following up with customers regarding repairs, servicing, and vehicle updates * Sourcing and ordering vehicle parts from suppliers * Tracking parts deliveries and matching them to active jobs * Assisting with invoicing, administration, and workshop scheduling * Supporting the company's social media presence and customer engagement * Coordinating communication between the office and workshop teams What We're Looking For * Genuine interest in cars and the automotive industry * Good knowledge of vehicle makes, models, and parts * Confident communicator with excellent customer service skills * Strong organisational and multitasking abilities * Comfortable using computers, email, and office software * Experience within a garage, parts department, dealership, or motor trade environment is desirable but not essential What We Offer * Competitive salary of £22,000 – £26,000 * Friendly and supportive team environment * Varied role with no two days the same * Opportunity to develop your automotive and business skills * Long-term career progression within a growing company Interested? Send your CV along with a brief introduction outlining your experience and interest in the role