Council Tax Billing Officer

Location: Fully Remote (One day onsite initially in Northampton to collect equipment) Pay Rate: £17.30 per hour Hours: 37 hours per week Contract: Initial 3-Month Contract IR35 Status: Inside IR35 DBS: Basic DBS Required We are currently recruiting for experienced Council Tax Billing Officers to support a busy Revenues and Benefits team on an initial 3-month contract. This is a predominantly remote working role, with only one day required onsite initially in Northampton for equipment collection. Key Responsibilities: * Processing Council Tax billing accurately and in line with current legislation * Managing Council Tax accounts and maximising collection rates * Handling discounts, exemptions, reductions, and payment arrangements * Providing excellent customer service via telephone, email, and written correspondence * Liaising with internal departments and external agencies as required * Managing workloads effectively to meet targets and deadlines * Maintaining up-to-date knowledge of Council Tax legislation and procedures Candidate Requirements: * Previous experience within Council Tax Billing is essential * Experience using MRI / Academy systems is essential * Strong knowledge of Council Tax legislation and billing processes * Excellent communication and customer service skills * Ability to work independently within a high-volume environment * Strong attention to detail and organisational skills Additional Information: * Fully remote working following initial equipment collection * Basic DBS required * Equipment provided If you are interested in this opportunity, please apply with your CV today